EDIT: This thread will be updated whenever we’re alerted to tables freezing up on the site.
We’re receiving reports about tables freezing up. I’m very sorry for the play disruption! Our tech team is already investigating the cause and we should have an update shortly.
This has now been fixed as well. Please let us know if you run into further issues. There may be some issues with stats not updating at tables, but please reply if you notice them not appearing for an extended period of time.
I’m not sure if I’m posting this in the right place, but the “tournament status” section at the top right of my window appears to be frozen. For example, it’s saying that I’m ranked 54 of 70/79 players in the European Travelers tourney. However, I’m actually ranked 10th out of 23 remaining players, with 94 original entrants. Apparently other folks at my table are having the same issue.
Is this a problem with other tournaments too, or is this one special? Any way tech support can figure out why this is happening?
This is likely the result of us doing a server restart to fix table freezing earlier in the day. Those stats can go missing or be inaccurate for a short time after an incident. Please do let me know if you continue to see problems later on!
@fizzymint, thanks for catching my post in the other thread. It’s continued throughout the entire European Travellers tournament (started nearly 2 hours ago); not sure about whether it’s affected other tourneys.
Thanks for the report! We’re restarting the server now and things should hopefully be resolved shortly. Please note that table stats might not update correctly for a short time afterward.