Having a green light indicator on when all is well would help.
When the table freezes, would the indicator turn red, or would that freeze too?
If it could instantly turn red, that would certainly help to quickly realize the situation.
The worst part of all this is the duration of not knowing the table is frozen.
*** PRESS F5 ***
THE POINT IS THIS HAS BEEN
GOING ON FOR A COUPLE OF YEARS. WE shouldn’t have to push anything!THIS NEEEDS TO BE FIXED.
I agree.
The sad part is there’s plenty other poker sites that run smoothly.
The loyalty to Replay Poker will be tested.
Everyone’s favorite poker site now becomes their second favorite poker site.
A downgrade.
This site always had issues so it’s no surprise that it’s happening again.
This particular issue is a consistently irritating one that never lets up.
Now increasing in intensity like a strengthening hurricane out in the Atlantic.
IMO, A temporary fix like a green light indicator would lessen the intensity considerably.
Not sure that would help if the issue is latency, tho… then you will be refreshing to make the light change color! Lol
I am not a programmer person but my understanding, having absorbed some cursory knowledge by osmosis from more educated friends, is that this type of thing often has to do with software that was originally coded in a less-than-optimally-efficient manner.
I am told that going back in and fixing unanticipated issues that result from that inefficiency, after the fact, is often a huge pain in the donkey
I have said for ages something has gone wrong here tables freezing kicked off tables and nightmares trying to get back on then I have to sit out of 1/2 hands even though I’m sat back in and more the logistics need looking at although I doubt it not until reconnecting to new server yep all this at most inopportune moments I dread to think how many chips have been lost by players as long as the table pays who really gives a poop certainly not the winners and not REPLAY obviously as if they did THEY WOULD HAVE SORTED AGES AGO
This is very interesting to me since the root cause of the problems on Replay will come
across as “not caring”.
We all know from past experiences on Replay a simple problem becomes a crash and burn
site without much if any response, especially if it happens on a weekend.
Their history is to clean up the mess after the fact.
Whatever can be done to improve user experience, no matter how difficult,
should be taken off the back burner and finally be addressed.
They need to care enough to make good progress toward the ultimate goal of having
a great poker site.
We’re certainly getting the impression that Replay was built on an old rusty chassis so to speak.
The car comes equipped with a hotline to customer service, a worn out F5 button
and a decent heater to help with the frozen moments in time.
The original coded software in online poker sites can be updated to achieve more optimal results. Many online poker platforms continuously update their software to improve user experience, security, and game fairness. Here are a few ways they can optimize their software:
By incorporating these updates, online poker sites can provide a more competitive and enjoyable environment for players
The caring aspect is in play and instead of a 1990’s player experience,
wouldn’t it be nice to be up to date and experience a new 2024 product worthy of our time.
It’s time to repair or replace Replay’s “chassis”
All the goodness that was built upon it, is in jeopardy.
For a visual of what’s rusted out and in need of updated software…
Start at 29:46
this has been going on for 2 years.it has gotten worse with the merger.happens to me at least 4-5 times a day.i have to close all of replay and reload everything, and of course it always happens at a crucial spot.
I don’t want any fancy stuff other than better Stats (the ones they currently provide are nearly useless to help inform strategy) and a site that runs smoothly more often than not <3
That would be true if it was a client issue, but F5 wouldn’t help in that case. (That doesn’t mean the Replay client is efficient, it’s definitely not, it’s just not the cause of these issues)
It’s likely what most people are having a problem with is the communication between the client (your computer) and the server (Replay’s computers that actually control the game). It’s not unexpected for there to be some disruption on the server side as they move to the new host - just have to hope it’s temporary thing.
@Excaliburns I think the chassis is actually pretty solid, to me, it’s the interior that badly needs an overhaul.
Hi folks, 
Every time I have had a table freeze, when I get back to the table again I find that the game has gone on without me.
The next time it happens to one of you, see if this is true. You can make a note of the hand number and check the replay of the hands where you were frozen, or you can hit the “replay hand” button and then in the new window hit “save this hand” and replay the hands later.
If everyone at the table is frozen, then it is probably a server issue. If the others at the table keep playing while you are frozen it is probably NOT a server issue as a server issue should break the whole table not just one player.
I believe most of these problems are (as lihiue said) a communication issue and Replay can do NOTHING about that.
Folks,… stuff happens,… complaining about and or blaming someone for a problem that is most likely without a solution might feel good in the moment put seems to me to be mostly pointless. I believe Replay does not want you to be unhappy and the staff does their best to fix problems when they do occur.
Maybe, the next time it happens to you, try sending a quick report to support with the hand number included and move on.
That’s my 2 cents, I’ll shut up now… 
Peace!
I leave lobby open on right hand side of screen which shows the play now button, I have the table on the left. Doing this with any hesitation on the screen I can then hit the play now button, which loads the table, without spending 2-10 minutes logging out etc.
I don’t play more than one game now, but don’t have near the frustration. I hope this can help other players. Replay should know by now what to do and hopefully they will let us know when they succeed.
Whoever renders service to many puts himself in line for greatness - great wealth, great return, great satisfaction, great reputation, and great joy.
Jim Rohn
It’s not complaining or blaming, it’s a much-needed discussion that in the long run
will be beneficial to everyone.
I was very impressed with a Replay staff member admitting a mistake.
He gained my respect as time went on as the site was noticeably improving due
solely to his efforts.
Your two cents have a value in this discussion!
As the sites performance goes through peaks and valleys, its reputation is
formed where it lingers the most.
I can confidently say that Replay’s community, and that includes their staff, lingers at the peak.
Presently, regarding performance, we’re hanging out in the Valley of Doom hoping
it’s a “temporary thing”.
Valley of Doom - “any very bad situation that cannot be avoided”
Obviously, Replay’s solid community is its saving grace!
Lyric change - Can I play my hand now or must I (hesitate) press F5
also open table button lol
F5 never worked for me, nor does esc.
When all else fails, a shot of whiskey will work. lol
The player appreciation game in the Leagues Invitational didn’t freeze once, but I was out
1/2 way through. I went out with the exact same hand that I went out with in the last tournament.
Again, not a techie, but seems to me if so many people are having so many problems then it’s likely not JUST everyone’s internet sucking right?
I get this problem when other sites are running smoothly. I get this probem while downloading gigabyte files within seconds.
On MTT playing i had my table window 2x open, 1x to see the chat/dealer messages, 1x to see the MTT info in chatbox. Sometimes was one of both windows frozen, and on the other window was playing without problems. I had enough time to refresh/fix the frozen table. On SNGs i can open the table window 2x too.
Refreshing the URL has always worked for me and is the easiest, a one click plus hitting the enter key does it.
The problem is quickly realizing that it’s frozen to you.