My chips did not load into my bank

I just finished a 20/40 ring game.The table froze so I logged out and my chips did not transfer in to my bank.I should have right at 500 million …I am only showing 481 million . I cashed out at over 10 million when the table froze …any help would be appreciated.

Hi donkbusta, :smiley:
In the future a more appropriate sub forum for posts like this would be:
Suggestions & Feedback
as it is monitored by staff. You could also post these kind of questions in:
Players Helping Players
but anyone who responds there will probably tell you to contact support.

Better yet you can contact support directly (since those are the folks in whose lap your problem would land anyway) via email: support@replaypoker.com or by clicking on the help icon (? in a circle) and then click on “contact us” at the bottom of the pop up:

Hope this helps.
Cheers!