I started a table hagia sofia for 4mil.i put on no automatic post. I got a call and hadt o leave screen. when I got back mister x was there and we never actuall played and correctly both had our chips.but they have never been returned to my account.or his . whats going on here thievery?
I think the chips are in hold again, already sent an email to the staff. More players have the same problem. Hope it will be resolved soon, the chips will be added to your bank as soon as it is fixed.
Thanks for your patience. Greetings Happiness.
im going to report this tp paypal.i had yor site suspended once before and ill ge t it done again.ill also be telling all tables about this better get it fixed fast.
chips
Tech team is working to fix it right now, chips are not gone, just in hold. As soon the problem is resolved your chips will be added to your bank. Sorry for the inconvience and thanks for your patience.
This reply was created from a merged topic originally titled missing chips. in the last 30 mins i have have twice left a room with chips only to find a zero balance when i exit the room. first time i lost about 3000 and second time around 4500. what is going on ?
This reply was created from a merged topic originally titled lost chips. had over 60000 in chips .power went off a second came back on all chips gone. mac
This reply was created from a merged topic originally titled im steve 75 I won over 300k today jan 3 and it didn’t add to my total chips.
At the moment there is a problem, when you leave the table the chips stay in hold, not added to your bankroll.
The tech-team is working on it, really hope it will be resolved soon, than the chips will be added to your bank again.
Sorry for the inconvenience, and thanks for your patience.
Greetings Happiness.
This reply was created from a merged topic originally titled yea why did you just take 5k chips from me i just won 6k chips.
just lost chips my self
This reply was created from a merged topic originally titled missing chips not solved 1/3/14. missing chips I played two Tournaments today
Tournament ID: #157778
scottshaw 1st 216,000
ldc414
2nd 129,600
coopsmcfc 3rd 86,400
JakeWolfe 4th 64,800
ear111
5th 43,200
Tournament ID: #157820
Winners
1st ear111 22,680
2nd Ignacio 12,600
3rd dgtank 8,820
4th
dick1247 6,300
my total winning should be 65,880 -27,581 = 38,299 total winnings
The staff notified , Im sure it will be sorted.
This reply was created from a merged topic originally titled Missing chips too!!!. I keep winning ,and not getting the chips. Yesterday i won a ticket,and used it for the gt 1m mtt. The ticket was taken and 15k from my balance. I think i made a mistake and registered twice. So i just say for get about it. I played a couple ring games and when i leave the page, notice the chips i won don’t show up. It has also happen at and sng i won today. I win, no chips!!! So now i come in 2nd in Happy New year 2014 freeroll, and no chips!
Happy New Year 2014 - 300,000 chip
Tournament ID: #159022
Tournament Finished
Winners
1st JWBlack 69,000 chip
2nd SteveGT3
3rd yakota
4th bkidd
So far I’ve lost close to 100k, by it just disappearing. Can I get those chips or no?
Also i notice that my rank goes up even tho i win. i win at ring , i win sng , i win in freeroll and my rank goes from 4000 to 7000 now, what is going on i dont understand!
Hey guys,
As Happiness explained. We are having a delay processing the chips back to each player. Rest assured that none will be lost.
I’ll post an update ASAP.
Sorry about the delay, Luiz
my chips were given 2 me thanks however happyness never explained anything 2 me have a nice day
Hi rjrk
Glad to hear you’ve back your chips, thanks for letting us know.
This was a hugh and annoying problem / bug. And very many players were involved. Players not only wrote in community support, but moderators and support got many messages and many questions about it in the chat also.
Moderators cannot see players logs of the won or lost chips. As soon as we noticed there was a hugh problem / bug, we contacted the staff and tech-tam. The tech-team started to investigate right away. We never know how long it takes before it is resolved, sometimes in an hour, sometimes it takes longer, depends on the problem.
We merge topics about the same problem. Then these players get an email of the replies (in this topic marcipan, Luiz and myself wrote replies) at the eamil address they use for the site. That way we let players know, the players who wrote there and the players who read community support for getting more info about it, that ReplayPoker knows this probem and is working on it.
The whole ReplayPoker team understands it was very annoying and frustrating for the players, it were tough hours for all of us. But i can assure that ReplayPoker always does their best to resolve problems as soon as possible. One of the staff members even came online to help while he was on holiday.
Sometimes it is not possible to contact all players personal. Hindsight, we had to send an intercom message to all players. Not thought about that yesterday.
Greetings Happiness.
This reply was created from a merged topic originally titled MC. i was at sin city, and i started with 80 million chips, and my chips just disappeared, please return my chips back to me.
Note: This topic was created from a reply on the missing chips topic.
This reply was created from a merged topic originally titled CAN I HAVE CHIPS PLZ??? Y OR N?. FOR
Happy New Year 2014 - 300,000 chip
Tournament ID: #159022
Tournament Finished
Winners
1st JWBlack 69,000 chip
2nd SteveGT3
3rd yakota
4th bkidd
I NEVER GET CHIPS, NO CHIPS, NO PLAY. I NEED CHIPS TO PLAY.
YES OR NO?
Steve, I’ve experienced this problem, too. Try going to the “awards” section and then back to Dashboard. If you’re referring to the daily bonus chips, this should solve the problem.