no, i finished 2nd in mtt u see above, only #1 got chips!
i just want yes or no about chips. They BS!
4 days and counting where are my chips?
4 days and counting where are my chips?
ITS BEEN 6 DAYS NOW. WHAT IS GOING ON WITH THE CHIPS I SUPPOSE TO HAVE WON? HOW HARD IS IT TO GIVE SOMEONE CHIPS?
FOR
Happy New Year 2014 - 300,000 chip
Tournament ID: #159022
Tournament Finished
Winners
1st JWBlack 69,000 chip
2nd SteveGT3
3rd yakota
4th bkidd
Sorry for the delay Steve, we’ve been absolutely swamped with support requests, so we’re only now tackling issues reported a week ago! In future we’re putting into place extra resource to avoid this sort of backlog, our target will then be to resolve issues within 24 hrs (Mon-Fri). I’m going to look into your issue personally now. Hold on for a response…
Glad your personally looking into Steve issue what about mine?: EAR111 7 days ago This reply was created from a merged topic originally titled missing chips not solved 1/3/14.
missing chips I played two Tournaments
Tournament ID: #157778 scottshaw 1st 216,000 ldc414 2nd 129,600 coopsmcfc 3rd 86,400 JakeWolfe 4th 64,800 ear111 5th 43,200
Tournament ID: #157820 Winners 1st ear111 22,680 2nd Ignacio 12,600 3rd dgtank 8,820 4th dick1247 6,300
my total winning should be 65,880 -27,581 = 38,299 total winnings
This reply was created from a merged topic originally titled HOW HARD IS IT TO GIVE SOMEONE CHIPS???. ITS BEEN 6 DAYS NOW. WHAT IS GOING ON WITH THE CHIPS I SUPPOSE TO HAVE WON? HOW HARD IS IT TO GIVE SOMEONE CHIPS?
FOR
Happy New Year 2014 - 300,000 chip
Tournament ID: #159022
Tournament Finished
Winners
1st JWBlack 69,000 chip
2nd SteveGT3
3rd yakota
4th bkidd
EAR11/SteveGT3 - working on issuing prizes on those tournaments right now, should be updated very shortly…
Abbygirl, I checked your bank records here and I can see the 4mil was returned to your account. Sorry about the delay, we need to change the way that this works in the system to make sure there’s zero chance of chips being delayed. When we have problems with that part of the system, the impact on players is extremely negative and unacceptable. My apologies, we’ll try better I promise.
Just to add, that any players on this topic who reported missing chips from leaving a ring game table would have had their chips returned after some delay. If for any reason you still think you didn’t get the chips returned do let me know and I’ll personally check your bank records for you.
Re. the tournament prizes though, this is something we need to fix manually, so we’re working on the reported problems now, then we create a way to automatically check and award prizes, so players never have to wait to receive prizes owed to them. Thanks for your patience!
We’ve issued prizes to all players in those tournaments mentioned in the topic.
Ear111/SteveGT3 here are your bank records that show the prizes awarded and credited to your account.
Ear111:
Created at (EST -05:00) Username Reason Change Description Operation Total Chips Jan 10, 2014 15:58 ear111 mtt 22,680 prize from mtt: 157820 deposit 752,689 Jan 10, 2014 15:56 ear111 mtt 43,200 prize from mtt: 157778 deposit 730,009
SteveGT3:
Created at (EST -05:00) Username Reason Change Description Operation Total Chips Jan 10, 2014 16:25 SteveGT3 winning_deposit 48,000 2nd place in mtt 159022 deposit 217,318
Sorry guys for the delay, we’ll try better next time I promise. You shouldn’t have had to wait so long.