Frozen screen glitch

Suggestions & Feedback
1

l would like the frozen screen glitch be eliminated because l hate it. please advise

2

Hi @brassband54,

Are you referring to the failed to sync pop-up when playing at the tables?

3

If you’re reffering to the failed to sync pop-up,i’m not really sure but my guess is, i don’t really think it can be fixed as it usually isn’t an issue with the game itself, but your connectivity (Internet), When you play replay, there’s a Websocket link that gets established between your browser and replay’s servers (Think of it like a phone line connecting you to replay’s poker room), since this is poker and usually you have a limited amount of seconds to play your hand, if your browser detects that connection has been interrupted, it will disable your actions and display that message while attempting to re-establish the connection (Even if they were to unfreeze the screen, and you were to click on an action like call or raise, it would be like talking to a phone with no one listening on the other end), in other words, the problem lies in your network, (I would recommend getting better internet, or look for network with a Low Ping as those tend to give a very smooth playing experience),
There might be some very rare instances where replay’s servers are just overwhelmed and not responding fast enough, but i think 99% of the time that’s not the case, if you want to verify this, next time you come across this issue, ask around in the table if other players are experiencing the same problem, if they say no, its 100% a problem with your network.

4

So, everyone’s has a network connection problem except it’s not at the same time for everyone?

I think I’m understanding your reply except the everyone has a connection problem and it’s not a network server problem part.

5

All i’m saying is that if you’re facing that problem, it probably means you have a bad internet connection, try switching to a better network. but this was just a guess/my experience

6

I think in this case that’s bad advice. There’s definitely something going on with Replays servers lately, because action is freezing for everyone. Also, pretty sure the failed to sync popup is not internal to the browser, it’s something Replay added to their site recently.

7

That’s my point, everyone doesn’t (can’t be) have a browser connection problem. Unless you’re claiming you’ve never seen this message several times while playing. It’s been showing up for quite some time guessing since last year.

1 Like
8

The crashing is getting to be like the old days

Get your sht together Casino

This is getting ridiculous

9

I haven’t noticed any drastic amount of freeze in particular this last month, so i’m not sure what you’re talking about, but it seems you’re not the only one, so i’ll back off for now, maybe the player support will have some details to share :slight_smile:

10

It was bad for like a day or two a few weeks ago. It is very frustrating when you are playing a tournament for an hour and that happens, especially when youre already in the money. You don’t get any payout for it. I am glad it didnt last too long but still I had 5 tourneys freeze up on me in a very short amount of time.