Several times this past couple of sessions, I had scenarios where I would win the hand with a straight, but would “lose” the chip pile to the opponent who had a lesser hand. I’ve lost about 150k in chips from this. Is this common?
@heehawrules
I have never seen this happen. Can you please post some of the hand numbers you have concerns about and we can all try to help you out. There may have been a flush or a full house that hit on the river. It is also far more likely that you are misreading the cards or that there is a split pot than any nefarious activity.
AWWWW, nope-never saw it anywhere…Maybe you were mistaken, like playing a game where u need 2 use 2 cards n 2 only?
Hi heehawrules, 
Please post the hand numbers, you can find them in your hand history.
If you ever have a question about a hand during play, hit the replay button when the next hand starts and leave the new page open in the background until you finish your game. When you are done playing, you can review the hand and/or save the hand to have the hand number for later review. You might have to mute the sound on the new page while you keep playing.
During play. keep an eye on the community cards, just above them will be displayed your highest cards/best hand of the current hand and the chatbox will give the winning hand if there is a showdown.
Hope this helps.
Cheers!
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Sounds like you’ve mis-understood the game, if you were playing Omaha for instance you’re dealt 4 hole cards at the beginning, you MUST use 2 of those cards to make your hand with whatever cards are dealt to the flop, turn and river cards and ONLY 2 of your hole cards, this means that your hand consists of 3 of the cards from the 5 on the table plus the 2 cards that you MUST use from your hole cards.
I hope that this explanation helps but if ever you’re in doubt please make a note of the hand number so that we can follow up for you.
Good luck at the tables.
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HeeHaw don’t feel bad you didn’t have the winning hand
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@heehawrules I didn’t see any Omaha hands in your history, so I suspect what has happened is that someone with more chips has gone all-in. The opponent loses the hand, but still has the chips that weren’t called returned to them. I’ve seen people get confused about that before.
If someone is all in for 1000, you call by going all-in for 500 and win, you will get 1000 out of the 1500 pot, and the opponent has the 500 chips that weren’t called returned to them.
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This is similar to @lihiue 's post except you’ll notice that you actually won the Main Pot and the other player has won the Side Pot. When the Side Pot is quite large it would appear, the other player has won the hand. Best to see the chat of the hand.
It works the opposite way whenever you had the 2nd best hand and you had bet more than the other player who wins the Main Pot.
You can only win from each of your other opponents the amount up to what you put into the Pot.
I hope this helps.
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Very good point-forgot about that.