Hi, everyone – I wanted to give you an update on our recent tech issues.
First, I am very sorry that you all had to deal with more problems that kept you from enjoying your games. I am extremely frustrated that you’ve continued to have a subpar experience. It’s not ok, and your concerns are being regularly shared with the team.
Second, I want to be transparent about what has been occurring. We found that there were two points of failure:
- A tool we’ve been using for testing was not working properly.
- Code was updated to a third-party library we use, and it caused issues.
How we’re responding:
- We fixed the problem with the tool.
- We rolled back to an older version of the library, and we’re waiting for the provider to release a fixed one.
- We’re ensuring our QA processes are more stringent.
- We’re vigilantly on the hunt for anything else that may have contributed to this.
To those of you who have submitted emails to support, thank you. When our metrics are showing that things look fine, but we’re continuing to get messages, we can point to those in order to dig deeper.
UPDATE: This thread will be updated as we have more news on these issues. We’ll be removing outdated information, and the most relevant info will be at the end of the thread.